Overview

Sunstone Way respects your privacy. This SMS Privacy Policy explains how we collect, use, and protect information when you communicate with us via text message (SMS). By opting in to receive SMS messages from Sunstone Way, you consent to the practices described below. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information We Collect

When you opt in to SMS messaging, we may collect:

  • Your mobile phone number

  • The content of messages sent to or from Sunstone Way

  • Date, time, and delivery status of messages

We do not collect sensitive personal information through SMS unless you voluntarily provide it.

How We Use SMS Messaging

Sunstone Way uses SMS messaging for:

  • Account or service-related notifications

  • Member or customer support communications

  • Scheduling, reminders, or confirmations

  • Direct responses to inquiries initiated by you

Message frequency may vary.

Consent and Opt-In

You only receive SMS messages from Sunstone Way if you:

  • Explicitly opt in via a web form, service registration, or direct request, or

  • Initiate a text conversation with us and consent to continued messaging

Consent to receive SMS messages is not a condition of purchase or participation.

Opt-Out and Help

You may opt out of SMS messaging at any time by replying:

  • STOP — to unsubscribe

  • HELP — to receive assistance

After opting out, you will no longer receive SMS messages unless you re-subscribe.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Sunstone Way is not responsible for carrier charges.

Data Sharing and Third Parties

Sunstone Way does not sell, rent, or share your mobile number for marketing purposes.

SMS messaging is provided through our communications service provider (including Ooma and its upstream carriers) solely to deliver messages and comply with telecommunications regulations.

Data Retention and Security

We retain SMS-related data only as long as necessary to:

  • Provide services

  • Maintain records for compliance

  • Resolve disputes

We take reasonable administrative and technical measures to protect your information.

Supported Carriers

SMS delivery is subject to carrier availability. Sunstone Way is not responsible for delayed or undelivered messages.

Changes to This Policy

Sunstone Way may update this SMS Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

For questions about this policy or SMS communications, contact:

Sunstone Way
Email: [email protected]
Website: https://sunstoneway.org